DELIVERING QUALITY IT Infrastructure SERVICES TO BUSINESSES SINCE 2004

Who we are
Apixel is founded in 2004 with one goal in mind - to deliver the highest quality IT support services to businesses in Singapore. Like all typical IT companies back then, we were offering break-fix support packages as this model of IT outsourcing is widely understood and accepted.
However, we quickly realized that the break-fix IT support model is not meeting business goals - our clients would like to prevent downtime and not react to breakdowns only after it occurs. It also doesn't address the lack of IT strategy and planning, recurring downtime, data loss, security holes, and delayed IT resolution that most of our clients were facing back then. We recognized the need for us to change, to become the IT partner that our clients can depend on to align technology with their business goals.
So in 2005, we started offering managed IT support packages and became one of the pioneer IT companies offering managed IT services in Singapore. By offering managed services, we are able to better line-up our interest with clients', turning re-active to pro-active support and rightfully transfer the IT responsibility and accountability to us, the IT support company.
OUR CORE VALUES
We know that IT is a complex business and that your company will require complex solutions. We also know that there are thousands of possible things we could do to help your organization achieve its goals. But know this: everything we do, every possibility we consider, and every decision we make, as individuals and as an organization, is governed completely by a set of core values that define who we are and drive us forward every day:
- BUILDING TRUST: Things are different at Apixel. We believe in more than just turning a profit. We believe that the only way to conduct business is to work in the best interests of our clients and each other. And since trust is in everyone’s best interests, we make sure that everything we do builds trust or we won’t do it. If it sounds like we think trust is a big deal it’s because we do. Not only is it the most important value we have, it’s the most important quality of every client relationship we build. And we’re determined to keep it that way.
- TAKING SWIFT AND MEANINGFUL ACTION: Regardless of the issue or task at hand, we know not only that time is money, but that speed is of the essence, especially in support situations. That’s why we’ve built a culture of first responders who work quickly to consider options and determine solutions. Then we charge forth with swift and meaningful action to resolve problems.
- CREATING CUSTOM, BEST-FIT SOLUTIONS: Not all businesses need the same IT. That’s why we don’t provide cookie-cutter solutions, we never sell generic packages with unwanted services, and we won’t force clients into solutions they don’t need. Instead, we provide just one thing: the custom solution that offers the greatest benefit for our clients and serves their interests the best.
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